ORDERING INFORMATION
Prices:
All prices shown on this website are in U.S. Dollars and do not include shipping charges, sales taxes to Washington ship-to addresses, GST and duty to Canadian ship-to addresses, where applicable. Sales taxes of 8.5% will be added for all shipments to locations within Washington State. GST of 5% and duty of 9.5% will be added to all shipments to Canada. We will contact you it there any of these additional shipping charges should they apply. We will not charge your credit card until we contact you about additional shipping charges, if any. We do not ship to addresses outside of the US or Canada.
How to Place your Order:
Orders are accepted via online, telephone, or fax. You may call us at 360-733-6400 or fax us at 360-733-6401, Monday - Friday, 9AM to 4PM (Pacific Time)
Lead Times:
Most items are made to order, but If an item is in-stock, we can ship within 3 days.
Out-of-stock items must be made at our factory and brought into our office-warehouse in Bellingham, Washington. We work in continuous production batches. Made to order items thus available at a 8-10 week lead-time. For these orders, we require a 50% non-refundable deposit via check or credit card at the time your order is actually place into production. The final 50% will be charged prior to shipping the furniture to you.
Delivery Time:
We ship all furniture to the continental United States via our preferred carriers from Bellingham, so please allow up to 1 week for delivery. To points outside the continental US, delivery time may vary depending on brokerage and customs requirements. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you. Otherwise, we have some really low freight rates that average 12 to 14 % of the order value.
Shipping Charges:
For non-wholesale orders totaling less than $3,000, we offer flat rate shipping of 12% for residntial deliveries ( 10% for commercial deliveries) of the order amount to points within the continental USA. For orders totaling more than $3,000, shipping is FREE to non-wholesale accounts located in the contenental USA. For shipping to locations outside of the continental USA (eg Alaska, Hawaii and Canada) we will need to specifically quote this.. Shipping charges do not include duty or GST or sales taxes. Wholesale accounts pay full cost of shipping. All shipping charges are based on curbside delivery. If you need white glove service, we will need to quaote this separately.
Order Cancellations:
Order cancellations will be accepted following order acknowledgment, however, the 50% deposit cannot be refunded.
Returns and Exchanges:
We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 30 days of shipping for either replacement, refund or credit of the purchase price, exluding freight, brokerage and tax charges. Please call us for a return authorization number prior to returning any items. All returns must be shipped back in their original or similar container. Items returned for refund must be shipped at the buyer's expense unless authorized by us. Items altered by customer may be refused. Note: Except for items returned due to shipping damage or due to a mistake we made on your order, shipping charges are not refundable on returns.
Warranty:
We offer a 5 year warranty against workmanship defects. Contact Modern Classics customer service to report any warranty claims. Upon validation of a warranty claim Modern Classics will issue a Return Goods Authorization Number (RGA Number) with return shipment information. No warranty returns will be accepted without a RGA number. All items must be returned at the customer's expense, unless there is a product defect as determined at the sole discretion of ModernClassics.com. We inspect each piece of furniture prior to shipping, so we are confident that products shipped are free of any defects.
