Return Policy
Returns and Exchanges:
We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 30 days of shipping for either replacement, refund or credit of the purchase price, less shipping charges and a 3% credit card processing fee. Please call or email us for a return authorization prior to returning any items. All returns must be shipped back in their original or similar container, packaged in a similar manner that it was received - items not returned in a decent manner may not get a full refund. Shipping charges on items returned for refund will be deducted from the refund amount, unless the product is deemed defective (as detemined by us in our sole discretion) or otherwised authorized by us. Refunds on items altered by the customer will not be made. Note: Except for items returned due to a product defect, shipping damage or due to a mistake we made on your order, return shipping charges are not refundable on returns and will be deducted from the refund amount . Typically, the cost of shipping an item back is about 10% of the list price. We cannot accept returns on glass tables, or on customer's own materials.
Return Process
- To start your return, call us or send us an email get in touch with our team. We will set you up with everything you need for the return.
- All returns must be shipped back in their original or similar container, packaged in a similar manner that it was received - items not returned in a decent manner may not get a full refund.
- The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, and the return shipping costs are determined, we will process your return and issue a refund.
- Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
Return Shipping Fees
Return shipping costs will be quoted by our shipping provider. If you decide to return your item(s), we will refund the purchase price less the return shipping fees, repackaging costs and any other fees such as white glove service fee.
Clearance and Final Sale Items
Any item sold from our "Clearance" section at the time of transaction is not covered by our return policy.
Warranty
We offer a 3 year warranty against workmanship defects. Contact us to report any warranty claims. Upon validation of a warranty claim Modern Classics will send you an email with return shipment information. No warranty returns will be accepted without our prior approval. All items must be returned at the customer's expense, unless there is a product defect as determined at the sole discretion of ModernClassics.com. We inspect each piece of furniture prior to shipping, so we are confident that products shipped are free of any defects. See our printed version of our warranty here.