Ordering Information
Prices
All prices shown on this website are in U.S. Dollars. Sales taxes to Washington ship-to addresses will be added where applicable. Sales taxes of 8.8% will be added for all shipments to locations within Washington State. We do not ship to addresses outside of the US. Freight charges to shipments to Hawaii and Alaska will extra and we can quote those at your request.
Customer's Own Material
We are happy to produce any of our furniture using your own material, either in leather (called COL, which stands for Customer's Own Leather) or fabric (called COM). In general, the additional charge for COL or COM is $150 per order. We would need to approve the fabric in advance for its suitablity for the item in question, so that would require you to send us a swatch for approval. Once approved, you would need order the material yourself and send it to us here to our warehouse in Bellingham. There is typically a longer lead time associated with a custom fabric order. There are no refunds or returns or any warranties on the COl/COM materials used and the determination of the suitability of a material for a particular furniture cannot be guaranteed.
How to Place your Order
Orders are accepted via online using this website, telephone, fax or email. You may call us at 360-733-6400, Monday - Friday, 9AM to 4PM (Pacific Time). Email to us at modern@modernclassics.com.
Lead Times and Order Payment:
Most items are made to order, but If an item is in-stock, we can ship within 8 to 10 days. Check out products on our In-Stock Inventory Program for what we have currently in stock. If you require faster service, please contact us.
Out-of-stock items must be made at our factory and brought into our office-warehouse in Bellingham, Washington. We work in continuous production batches. Made to order items thus available at a 10-14 week lead-time.
For all orders, we require full payment at the time of your order.
Delivery Time
We ship all furniture to the Contiguous USA (ie, lower 48 states) via our preferred carriers from Bellingham, so please allow up to 10 days for delivery. To points to Hawaii and Alaska, delivery time may vary depending on carrier requirements. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you.
Shipping Charges
Customers in Contiguous USA (ie, lower 48 states). Due to the increased shipping costs beginning in mid-2022, we now only offer free shipping on retail orders above $5,000 . We now charge shipping costs based on the weight of the items purchased and by zip codes. Standard shipment is made to your front door, into your garage, into a lobby or loading dock. If you would like "white glove" service, there is an additional charge starting at $220 and up, depending on how many pieces to be delivered. To get a shipping estimate, you can place the items into your shopping cart and there is a link there that will compute the charges.
Shipping to Alaska and Hawaii. We now can ship to both Alaska and Hawaii, but curbside delivery only and we will need to provide you a quote for this delivery. Please contact us for a shipping quote prior to ordering.
Shipping to Canada. Due to the extensive paperwork involved, we can no longer ship our products to Canada. If you have a USA ship to address, we can do that, but you would need to arrange for your own brokerage and transport into Canada. We cannot provide shipping or tax quotes for this, but we can provide carton dimensions and weights so that you may do this.
Wholesale Accounts. Wholesale accounts pay full cost of shipping. Please contact us for an exact shipping quote, or use the online shipping cost estimator when logged into your wholesale account.
Order Cancellations
In most cases, we can allow order cancellations prior to order shipment provided the item cancelled is a normal stock item. There is a 3% cancellation fee due to the non-refundable merchant service fees. In addition, the timing of the refund will depend on the item cancelled, as determined by our sole discretion. There can be NO refunds on custom COM or COL orders.
Returns and Exchanges:
We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 30 days of shipping for either replacement, refund or credit of the purchase price, less shipping charges and a 3% credit card processing fee. Please call us for a return authorization prior to returning any items. All returns must be shipped back in their original or similar container, packaged in a similar manner that it was received - items not returned in a decent manner may not get a full refund. Shipping charges on items returned for refund will be deducted from the refund amount, unless the product is deemed defective (as detemined by us in our sole discretion) or otherwised authorized by us. Refunds on items altered by the customer will bot be made. Note: Except for items returned due to a product defect, shipping damage or due to a mistake we made on your order, return shipping charges are not refundable on returns and will be deducted from the refund amount . Typically, the cost of shipping an item back is about 10% of the list price. We cannot accept returns on glass tables.
Warranty
We offer a 3 year warranty against workmanship defects. Contact Modern Classics customer service to report any warranty claims. Upon validation of a warranty claim Modern Classics will issue a Return Goods Authorization Number (RGA Number) with return shipment information. No warranty returns will be accepted without a RGA number. All items must be returned at the customer's expense, unless there is a product defect as determined at the sole discretion of ModernClassics.com. We inspect each piece of furniture prior to shipping, so we are confident that products shipped are free of any defects. See our printed version of our warranty here.